Frequently Asked Questions

Listed below are some of the most frequently asked questions that we receive and their answers.

If, however you have any other questions not listed or you need any other advice, please do not hesitate to email us.

1. How long will my order take?

When ordering online, we aim to return your order to you within 2 – 4 working days. If ordering by post please allow 4 -6 working days. If for any reason this is going to be longer, we will contact you.

2. How do I send you my photos?

There are 2 ways to send us your original photos, slides, negatives or CD’s.

Firstly you can scan your photos yourself and send them to us via our online ordering service? See below for your “How do I scan a photo?” instructions.

Secondly you can send them by post; we strongly advise that all photos, negatives, slides and CD’s are sent in a hard-backed envelope and are sent by recorded delivery or special delivery to PO Box 525 Beckenham BR3 9HW.

If however you don’t want to send your photos through the post and don’t have your own scanner, it may be worth asking a family member or friend if they can scan your photos for you or have them scanned at a local high street outlet.

All dispatched goods from Vintage Photo Repair will be sent via recorded delivery and the cost will be added to your shopping cart at a cost of £4.99

3. How do I scan a photo?

When scanning your photo, scanning at 300dpi will give a good result if you are planning to reprint at the original size of the photo.

If you would like to print at a larger size, scanning at 600dpi will enable you to print up to twice the size of the original.

In turn, scanning at 1200dpi would take the original up by 4 times. Images should be saved as a jpeg at maximum quality.

Damaged, creased or torn photos should be as flat as possible when scanned. Try to make sure that any torn edges are smoothed out as much as possible to aid the restoration process. In some cases, putting pressure on the lid of the scanner while scanning you may get a better result.

It should be noted that the quality of a photo is not always necessarily improved simply by increasing the dpi whilst scanning.

4. Can you add or remove people/objects from a photo?

This can normally be achieved but sometimes we may ask you if you have other pictures taken at the same time so elements of those pictures can be used to create the desired results.

5. My photos are too dark or too light; can they be corrected?

Yes usually good results can be achieved in these situations.

6. My photo is blurred; can it be made clearer?

Quite often improvements can be made depending on the original image. In this circumstance, we would ask you to email Vintage Photo Repair with the picture so we can assess and advise.

7. Can colour be added to a black and white photo?

Sorry we do not offer this service.

8. How can I pay?

Payment can be made via PayPal online or if sending by post we will accept cheques made payable to Mr P Benfield.

9. What size photos can be scanned?

We can scan upto A4 on our professional standard scanner but if your original photo is larger that this, please email us and we can give you a quote for a larger format scan.

Please remember we are here to help, if you need any more advice or are unsure about any aspect of your project please do not hesitate to email us.